Frequently Asked Questions

Is it safe to subscribe and buy your plans from the official website?

Absolutely safe. Whether you're browsing our website, downloading our product or completing any transaction online, we protect your privacy 100%.

Can I cancel the auto subscription?

Yes, you can cancel the auto subscription by following the guide here. Or you can contact our support team at any time to cancel it. We will respond within 24 hours on weekdays and 48 hours on holidays.

If your product doesn't solve my problem, can I get a refund?

ONERECOVERY software comes with a free trial so you can try and test the software yourself before purchasing. In order to guarantee the user's rights, ONERECOVERY offers a 30-day money-back guarantee in case of recognized technical problems. This is based on the "try before you buy" system mechanism.

What are your after-sales services?

All our products come with lifetime free technical support and update services. If you need help during use, you can contact us and the technical team will contact you as soon as possible.

Can I use the product on various computer versions?

Yes. If the product you purchased has various versions, you can download the suitable version according to your needs. Besides, the benefits and services are valid on all different terminals.

ONERECOVERY, the professional data recovery solution for Windows, handles data loss for over 1,000 scenarios including accidental deletion, formatting errors, virus attacks, and more.

Cookie Policy